Back in 2016, Mark Zuckerberg announced the launch of Facebook’s Messenger Platform — a new service that enables businesses of all sizes to build custom bots in Messenger.
In the days following the announcement, the tech and marketing space lost its mind. Thousands of articles were penned about the news, each one speculating on what an open Messenger platform could mean for businesses’ customer service teams.
Back in 2016, Mark Zuckerberg announced the launch of Facebook’s Messenger Platform — a new service that enables businesses of all sizes to build custom bots in Messenger.
In the days following the announcement, the tech and marketing space lost its mind. Thousands of articles were penned about the news, each one speculating on what an open Messenger platform could mean for businesses’ customer service teams.
Live chat technology has been around for a while. And while customers increasingly demand immediate attention, businesses have been relatively slow to adopt a live chat strategy — particularly in the SMB space, where deals are still built on relationships.
Live chat is often solely thought of as a customer support tool and tends to be overlooked from a sales and conversion perspective.
Live chat technology has been around for a while. And while customers increasingly demand immediate attention, businesses have been relatively slow to adopt a live chat strategy — particularly in the SMB space, where deals are still built on relationships.
Live chat is often solely thought of as a customer support tool and tends to be overlooked from a sales and conversion perspective.
To terminate is to bring to an end. And if you’ve ever had to figure out how to terminate an employee, you know things don’t get much harder or sadder. Most managers dread this part of the job more than any other.
And frankly, you should feel a little dread when parting ways with an employee — it’s what makes you human. Luckily, there are some steps you can take to ensure the conversation goes smoothly.
To terminate is to bring to an end. And if you’ve ever had to figure out how to terminate an employee, you know things don’t get much harder or sadder. Most managers dread this part of the job more than any other.
And frankly, you should feel a little dread when parting ways with an employee — it’s what makes you human. Luckily, there are some steps you can take to ensure the conversation goes smoothly.
There are a few reasons you might be considering deleting Twitter. Maybe your friends don’t use it anymore. Perhaps you spend too much time on it, and believe you’d be more productive without it.
There are a few reasons you might be considering deleting Twitter. Maybe your friends don’t use it anymore. Perhaps you spend too much time on it, and believe you’d be more productive without it.
When Sophia, a robot who uses artificial intelligence to interact with humans (like Jimmy Fallon) visited my college last year, I was awestruck.
When Sophia, a robot who uses artificial intelligence to interact with humans (like Jimmy Fallon) visited my college last year, I was awestruck.
