6 Little Ways to Delight Your Customers This Holiday Season

It is much more cost effective to keep a customer than it is to find a new one. In fact, according to a report by Adobe, returning customers account for up to 40% of a company’s revenue.

Trouble is, a 2016 small business survey revealed that while 72% of small businesses plan to allocate the majority of their marketing budget to customer acquisition, only 28% plan to allocate the majority to customer retention.

6 Little Ways to Delight Your Customers This Holiday Season

It is much more cost effective to keep a customer than it is to find a new one. In fact, according to a report by Adobe, returning customers account for up to 40% of a company’s revenue.

Trouble is, a 2016 small business survey revealed that while 72% of small businesses plan to allocate the majority of their marketing budget to customer acquisition, only 28% plan to allocate the majority to customer retention.

6 Little Ways to Delight Your Customers This Holiday Season

It is much more cost effective to keep a customer than it is to find a new one. In fact, according to a report by Adobe, returning customers account for up to 40% of a company’s revenue.

Trouble is, a 2016 small business survey revealed that while 72% of small businesses plan to allocate the majority of their marketing budget to customer acquisition, only 28% plan to allocate the majority to customer retention.

4 Common Mistakes That Lead to Bad Hires (And How to Avoid Them)

Hiring the wrong person costs your agency more than you might think.

According to Jörgen Sundberg, founder of Undercover Recruiter, a bad hire can end up costing your business around $840,000. That’s not a number to take lightly.

4 Common Mistakes That Lead to Bad Hires (And How to Avoid Them)

Hiring the wrong person costs your agency more than you might think.

According to Jörgen Sundberg, founder of Undercover Recruiter, a bad hire can end up costing your business around $840,000. That’s not a number to take lightly.

4 Common Mistakes That Lead to Bad Hires (And How to Avoid Them)

Hiring the wrong person costs your agency more than you might think.

According to Jörgen Sundberg, founder of Undercover Recruiter, a bad hire can end up costing your business around $840,000. That’s not a number to take lightly.

4 Common Mistakes That Lead to Bad Hires (And How to Avoid Them)

Hiring the wrong person costs your agency more than you might think.

According to Jörgen Sundberg, founder of Undercover Recruiter, a bad hire can end up costing your business around $840,000. That’s not a number to take lightly.

4 Common Mistakes That Lead to Bad Hires (And How to Avoid Them)

Hiring the wrong person costs your agency more than you might think.

According to Jörgen Sundberg, founder of Undercover Recruiter, a bad hire can end up costing your business around $840,000. That’s not a number to take lightly.

4 Common Mistakes That Lead to Bad Hires (And How to Avoid Them)

Hiring the wrong person costs your agency more than you might think.

According to Jörgen Sundberg, founder of Undercover Recruiter, a bad hire can end up costing your business around $840,000. That’s not a number to take lightly.

Inbound Marketing’s Second Act: 4 Things Every Inbound Marketer Should Do in 2017

2016 marks HubSpot’s 10th anniversary. When my co-founder Dharmesh Shah and I first started talking about the concept of inbound marketing, it wasn’t an evolution — it was a revolution. Instead of big brands beating small companies with expensive TV commercials, massive billboards, and other types of outbound campaigns as a foregone conclusion, content and search marketing equalized the playing field. Marketing became much more about the width of your brain than the width of your wallet.